intelligent Office
A suite of telephony applications that empower personal productivity and mobility and deliver the benefits of unified communications across multi-vendor and hybrid architectures.
Delivering a Return on Investment (ROI)
The intelligent Office applications provide a rapid return on investment for businesses with a high degree of mobility that need their personnel to be readily contactable, irrespective of location, and who will gain from the productivity benefits of unified communications.
- Reduction in missed calls and cost of resulting call backs
- Reduction in lost business costs
- Reduction in voicemail collection costs
- Reduction in cost of maintaining multiple voicemail systems
- Savings on costs to upgrade to IP for unified communication application delivery
Enhance Business Communications with intelligent Office
Location independent contact through a single number for voice, video and fax messaging reduces missed calls and ensures access to key individuals. Centralised and consolidated voicemail across the business with unified messaging, ensuring a professional messaging service and enabling the business to monitor call answering patterns.
Access to unified communications applications such as conferencing, call recording and presence facilitating increased personal productivity. Services accessible from any telephone device or through a web-based interface, allows the full set of corporate communications services, including, for example, call recording to be made available to staff from their mobile phone. Provision of common unified communications capabilities from any handset across the business, irrespective of PBX type and without upgrades to the PBX being required. Contact numbers that are owned by the business and not the individual, ensuring ongoing contact even when staff change.
What is the Cost to the Business?
All the intelligent Office applications are scalable and available as hosted or managed services on a monthly fee and pay-as-you-go per application per user basis.
The Applications in intelligent Office
intelligent Number (iN)
Telephone numbers that reach people, not extensions.
What Is It?
intelligent Number (iN) allows staff to be contactable on the same number regardless of their current work location.
intelligent Assistant (iA)
Greatly increases the chances of callers being answered by someone able to help them.
What It Is
The intelligent Assistant (iA) service builds upon the intelligent Number service feature set to increase the contactability of teams or individuals. It seamlessly re-routes incoming telephone calls to nominated individuals or team members when the dialled staff member is unavailable. Voicemail becomes the very last option rather than the default.
intelligent Message Centre (iMC)
Managing all your messages in the way that best suits you.
What It Is
This messaging solution offers a comprehensive range of messaging services to meet the demands of the business user. It provides the convenience of accessing and managing all messages – voice, fax and email – from a single inbox. Access can be made from any device – landline, mobile, email – at any location. Industry analyst reports indicate that this can save up to 30 minutes every working day.
intelligent Presence Manager (iPM)
Real-time information so you can see who’s busy or free
What is it
intelligent Presence Manager (iPM) provides a visual indication of the status of other users / extensions on your system. For intelligent Number (iN) users, registration status and call routing options are also shown, regardless of which phone the user is registered to.
Telephony presence information keeps others informed of your availability status enabling them to make an informed decision as to when to call - saving on voicemail costs and ensuring time is not wasted on calls to users who are busy or unavailable.
intelligent Conference (iC)
Reducing the cost of conference calls
What it is
intelligent Conference (iC) allows conferencing between parties without incurring either set-up charges per conference or additional call charges, potentially offering significant overall savings. The only ongoing cost incurred is the cost of the call.
intelligent Call Recording (iCR)
Call recording wherever you are – even from your mobile
What it is
intelligent Call Recording (iCR) provides the flexibility to record calls wherever you work. Recordings can be stored and recalled for reference at any time, without the need to purchase and house expensive on-site recording equipment.
intelligent Mobile (iM)
The intelligent Mobile (iM) application is a fully integrated mobile application enabling users to access corporate PBX functionality from the mobile phone.
What it is
Business use of the mobile phone has increased steadily over the last decade. Today, over 40% of calls made in the office are made on a mobile phone. However, until now, mobile phone users have been denied access to most of the functionality available at a corporate PBX telephone extension. On the occasions when access to these PBX features and telephony applications has been available, they have typically been accessed by a set of key selections that must be remembered by the user.
With iM, a simple-to-use, menu-based interface provides easy access without the need for any training. Available for use by existing TeleWare intelligent Office/ intelligent Number users, the iM provides added features to Private Mobile Office (PMO) and can be used in a Software as a Service (SaaS) model with the hosted Private Mobile Extension (PME).
Please go to Product Sheets to download information on each of the applications described.